Portfolio
Woraya “Raya” Laephuang
Professional Summary
HR and People Operations professional with 14+ years of experience supporting employee relations, HR operations, onboarding, compliance, and workforce engagement initiatives. Skilled in building inclusive employee experiences, improving HR processes, managing employee data systems, and partnering with leadership to support organizational growth. Experienced in policy administration, talent support, training development, and people-focused operational strategy.
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Work Experience
Human Resources | People Operations | Employee Relations
2012 - Present
Recruitment & Talent Acquisition
Led end-to-end hiring initiatives, including organizing and representing the company at job fairs, which increased applicant volume by 40% and expanded the candidate pipeline with more qualified talent.
Implemented structured pre-screening and skills assessment processes that reduced time-to-fill by 25%, ensuring better role alignment and improved quality of hires.
Developed comprehensive onboarding programs, integrating interactive training and mentorship, which improved 90-day retention rates by 30% and accelerated new-hire productivity.
Partnered with hiring managers to refine job descriptions and competency models, ensuring alignment with organizational goals and workforce planning needs.
Employee Relations, Engagement & Retention
Launched targeted engagement strategies (pulse surveys, recognition programs, and feedback loops) that decreased voluntary turnover by 15% and strengthened organizational culture.
Resolved workplace concerns proactively, ensuring compliance with labor laws and fostering fair practices that reduced employee relations escalations.
Advised leadership on conflict resolution, delivering coaching and tailored interventions that improved team morale, collaboration, and overall productivity.
Introduced recognition and wellness initiatives that enhanced employee satisfaction and positioned the company as an employer of choice.
Training & Organizational Development
Designed and delivered e-learning modules and gamified training sessions that boosted knowledge retention and increased employee engagement in compliance and professional development courses.
Built micro-credential programs aligned with career pathways, empowering employees to upskill, earn recognition, and prepare for internal mobility opportunities.
Created standardized operating procedures (SOPs) for training and development functions, resulting in more consistent learning outcomes and measurable productivity improvements.
Facilitated leadership workshops and coaching sessions to strengthen management skills, succession planning, and organizational effectiveness.
Key Skills
HR & Talent Strategy Recruitment
People Operations
Full-Cycle Recruitment & Talent Acquisition
Onboarding & Orientation Program Development
Employee Retention & Engagement Initiatives
Succession Planning & Workforce Development
HR Compliance & Policy Development
Employee Relations & Conflict Resolution
Performance Management Systems & Coaching
Learning & Development
ADDIE & SAM Instructional Design Models
Microlearning & Bite-Sized Training Design
Blended & Hybrid Learning Strategies
E-Learning Development (UX and UI design)
Knowledge Retention Techniques & Gamification
Training Needs Analysis & Gap Assessments
Workshop Facilitation & Train-the-Trainer Programs
Technology Tools/Skills
HR & Talent Systems: WinTeam (HRIS), applicant tracking systems (ATS), employee survey tools
Learning Management Systems (LMS): Blackboard, Canvas, Moodle, Cornerstone
Productivity & Collaboration: Google Workspace (Docs, Sheets, Slides, Forms), Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint)
Multimedia & Creative Tools: Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)
Video & Virtual Training Tools: Zoom, MS Teams, Loom, Camtasia
Core Strengths
Strong Communication & Presentation Skills
Project Management & Cross-Functional Collaboration
Data-Driven Decision Making & Training ROI Measurement
Change Management & Organizational Development
Strategic HR Partnership with Leadership
Employee-Centered Program Design
Project Examples
FMLA/LOA Training Video (Sample Project)
Project Overview
This project is a portfolio demonstration created to showcase my instructional design, eLearning, and training video development skills. It was not produced for a client or organization and is intended solely as an example of the types of learning resources I can create. *There is a completed SOP + Video project available on DailyPro Downloads. See HERE.
The project consists of a short training video designed to accompany a written Family and Medical Leave Act (FMLA) and Leave of Absence (LOA) Standard Operating Procedure (SOP). Rather than expecting learners to read a lengthy policy document alone, the video presents the information in a concise, engaging format that improves understanding and knowledge retention.
The video was developed using Synthesia for AI-powered narration and presentation, while supporting graphics and visual elements were designed in Canva to create a professional, modern learning experience. The final product demonstrates how written policies can be transformed into accessible microlearning content suitable for onboarding, manager training, or employee self-paced learning. The videos I create can be used for LMS in SCORM format.
Problem/Goal
HR policies and compliance documents are often text-heavy, making them difficult for employees and managers to quickly understand and retain. Topics such as FMLA and Leave of Absence involve legal requirements, eligibility rules, and employer responsibilities that can easily become overwhelming when presented only in written form.
The goal of this project was to demonstrate how I can:
Convert a traditional SOP into an engaging learning experience.
Simplify complex compliance topics without sacrificing accuracy.
Improve learner engagement through visual storytelling and narration.
Provide an additional learning resource that complements written documentation.
Showcase how AI-powered learning tools can accelerate training development while maintaining a professional presentation.
My Role & Contributions
I independently designed and developed every aspect of this sample project, including both the instructional strategy and multimedia production.
Responsibilities included:
Designed the overall learning experience and training flow.
Reviewed the written SOP to identify key learning points.
Organized content into logical instructional segments.
Wrote and refined the narration script for clarity and learner engagement.
Produced the video using Synthesia.
Designed supporting visual assets using Canva.
Selected imagery and layouts that reinforced learning objectives.
Structured the presentation using microlearning principles to improve retention.
Balanced text, visuals, pacing, and narration to reduce cognitive overload.
Created a professional, polished learning asset suitable for modern workplace training.
The completed video serves as a companion piece to the written SOP, providing learners with an additional format that accommodates different learning preferences while improving accessibility and engagement.
Process
Content Analysis
I began by reviewing the FMLA/LOA SOP and identifying the most important information employees and managers would need to understand. The focus was on simplifying legal and procedural concepts into learner-friendly language.
Instructional Design
The material was organized into short instructional sections that followed a logical learning progression. Complex information was broken into manageable topics to support comprehension and reduce information overload.
Script Development
A conversational narration script was written to explain each concept clearly while maintaining accuracy. The script was designed to sound natural and engaging rather than simply reading policy language.
Visual Design
Supporting graphics, layouts, icons, and imagery were created in Canva to reinforce key concepts and provide visual interest throughout the presentation. A consistent color palette and clean layout helped create a professional learning experience.
Video Production
Using Synthesia, I combined narration, visuals, transitions, and animations into a cohesive instructional video. The pacing was intentionally designed for self-paced workplace learning and quick knowledge retention.
Final Learning Resource
Tools Used
Synthesia — AI presenter and video production
Canva — Graphic design and visual assets
Instructional Design Principles — Adult learning theory, microlearning, and information chunking
Technical Writing — Scriptwriting and policy simplification
Skills Demonstrated
Instructional Design
eLearning Development
AI-Assisted Content Creation
Technical Writing
Learning Experience Design (LXD)
Microlearning Development
Compliance Training
Storyboarding
Visual Design
Video Production
Adult Learning Principles
Content Simplification
HR Training Development
Training Website for Office Tasks
Project Overview
I developed an internal training website to serve as a centralized learning hub for managers and supervisors. It housed SOPs, policies, job aids, training videos, templates, and other resources that leaders could access whenever they needed guidance. The goal was to create consistent processes, reduce repeated questions, and provide managers with just-in-time learning tools to help them confidently navigate employee relations, performance management, and day-to-day HR responsibilities. It also made it much easier to keep resources updated and accessible as policies and procedures evolved.
Problem/Goal
As the organization grew, managers relied on emails, paper documents, and direct HR support to locate policies, procedures, and training materials. Information was scattered across multiple locations, making it difficult to ensure consistent processes and timely access to resources
Goal: Create a centralized learning hub where leaders could quickly find standardized training materials, HR forms, SOPs, and job aids, empowering them to make informed decisions while reducing administrative burden on HR.
My Role & Contributions
Conducted informal needs assessments by partnering with managers and employees to identify common questions, recurring challenges, and frequently used HR processes.
Designed and developed a centralized learning website using Google Sites to serve as an on-demand resource for leaders and staff.
Created and organized learning content, including SOPs, job aids, policy guidance, HR forms, process maps, and training videos.
Wrote clear, step-by-step instructions that simplified complex HR and operational procedures into easy-to-follow guidance.
Designed visual learning assets using screenshots, callouts, icons, and graphics to improve learner comprehension and engagement.
Structured the website with intuitive navigation, allowing users to quickly locate information by topic, department, or task.
Maintained and updated content as policies, procedures, and organizational needs evolved to ensure information remained accurate and relevant.
Process
Needs Assessment
Met with managers and employees to understand common pain points, frequently asked questions, and opportunities to improve access to information. Prioritized content based on business impact and user needs.
Content Development
Translated policies and complex workflows into concise SOPs, job aids, checklists, and reference materials that supported consistent execution across the organization.
Instructional Design
Applied adult learning principles by organizing content into manageable sections, incorporating visuals, and designing resources that supported just-in-time learning rather than lengthy documentation.
Website Development
Built the resource center using Google Sites, organizing content into logical categories with simple navigation so users could quickly find the information they needed from any device.
Review & Continuous Improvement
Gathered feedback from managers and employees, refined navigation and content based on user experience, and regularly updated materials to reflect policy changes and new organizational processes.
LinkedIn Profile Video Training Guide
Project Overview
I developed a comprehensive training video that teaches learners how to build and optimize a professional LinkedIn profile from the ground up. The course combines step-by-step demonstrations with career branding strategies to help users strengthen their professional presence, increase recruiter visibility, and expand networking opportunities. The training was designed for students, job seekers, and professionals looking to better position themselves in today's digital job market.
Problem/Goal
Many professionals either lacked a LinkedIn profile or had profiles that did not accurately represent their skills, experience, or career goals. Without understanding how recruiters search for candidates or how LinkedIn's platform works, users were missing valuable networking and employment opportunities.
Goal: Develop an engaging, self-paced learning resource that teaches learners how to build a professional LinkedIn profile, strengthen their personal brand, and use LinkedIn as an effective career development and networking tool.
My Role & Contributions
Researched current LinkedIn profile optimization techniques, recruiter search behavior, and personal branding best practices.
Conducted a learning needs analysis to identify the most common profile gaps experienced by job seekers and professionals.
Designed the instructional flow, ensuring concepts progressed from basic account setup to advanced profile optimization strategies.
Wrote the training script and created a structured learning experience using clear demonstrations and practical examples.
Recorded, narrated, and edited the training video, incorporating screen recordings, callouts, annotations, and visual cues to reinforce key concepts.
Developed actionable tips and best practices that learners could immediately apply to improve profile visibility and engagement.
Process
Research & Analysis
Reviewed LinkedIn best practices, recruiter insights, and profile optimization strategies to identify the skills learners needed to successfully market themselves online.
Instructional Design
Organized the content into a logical learning path, allowing users to build their profiles step by step while reinforcing why each profile section contributes to professional visibility.
Content Development
Created a complete training script, screen demonstrations, examples, and supporting visuals that simplified profile creation into manageable learning segments.
Video Production
Produced the training using screen recordings, narration, annotations, callouts, and visual highlights to create an engaging, easy-to-follow learning experience.
Practical Application
Included real-world strategies for optimizing headlines, experience descriptions, skills, networking, keywords, and recommendations so learners could immediately improve their professional presence.
Skills Demonstrated: Instructional Design, Adult Learning Principles, eLearning Development, Video Production & Editing, Screen Capture Tutorials, Curriculum Development, Career Development, Personal Branding, Knowledge Transfer, Technical Writing, Storyboarding, Learning Experience Design (LXD), LinkedIn Profile Optimization, Visual Communication
Standard Operating Procedures (SOP) Development Project
Project Overview
I developed a comprehensive set of Standard Operating Procedures (SOPs) to streamline workflows, ensure consistency, and support new employee onboarding across multiple departments. These SOPs established clear expectations, standardized practices, and provided accessible reference materials for both new and existing staff.
Problem/Goal
Before this project, procedures were inconsistent and largely undocumented. Employees often relied on verbal instruction or personal notes, leading to variations in task completion and occasional errors.
Goal: Create a unified library of SOPs that documented essential processes in clear, easy-to-follow steps, supporting training, compliance, and performance improvement.
My Role & Contributions
Collaborated with department leads and subject matter experts to map existing workflows.
Identified redundancies and bottlenecks to simplify and improve processes.
Authored SOPs using consistent formatting, accessible language, and visual job aids.
Designed SOP templates to ensure all future procedures followed the same structure.
Integrated the SOPs into the organization’s shared knowledge base and training platform.
Process
Information Gathering: Conducted interviews and observations to capture real task sequences.
Drafting: Converted findings into step-by-step procedures with visuals and examples.
Review & Validation: Partnered with managers to ensure accuracy and compliance with company policy.
Implementation: Published finalized SOPs in an online repository with search and version control.
Training & Rollout: Conducted short training sessions and created microlearning guides to help staff adopt the new standards.
*Additionally, I converted several SOPs into short tutorial videos with voice-over guidance to enhance training effectiveness.
Interactive HR Documentation System
Project Overview
I designed and developed a suite of interactive HR documentation tools to modernize employee record management and standardize documentation across key HR processes. The project transformed traditional paper-based forms into intelligent, fillable documents that guided users through investigations, employee coaching, interviews, meetings, and project planning while improving accuracy, consistency, and record retention.
Problem/Goal
Many HR documents were completed manually using paper forms or static PDFs, resulting in inconsistent documentation, calculation errors, incomplete information, and time-consuming administrative work. Managers often completed forms differently, making investigations and employee records more difficult to review and maintain.
Goal: Develop standardized, interactive HR forms that simplified documentation, reduced manual errors, improved data consistency, and supported a more efficient digital record-keeping process.
My Role & Contributions
Evaluated existing HR documentation and identified opportunities to improve usability, accuracy, and workflow efficiency.
Designed and developed a library of interactive HR forms using Adobe Acrobat Pro and Microsoft Word.
Created fillable fields, dropdown menus, checkboxes, conditional formatting, and automated calculations to improve data accuracy and reduce manual entry.
Standardized documentation templates across employee investigations, disciplinary actions, interviews, meetings, coaching sessions, and project planning.
Structured forms to guide users through the documentation process, helping ensure complete and consistent records.
Partnered with HR stakeholders to refine form functionality and ensure compliance with organizational policies and documentation standards.
Supported the transition from paper-based documentation to a more efficient electronic filing system.
Process
Workflow Analysis
Reviewed existing HR forms and documentation processes to identify pain points, repetitive manual tasks, and opportunities to improve consistency across HR operations.
Form Design
Redesigned each document with the end user in mind, creating intuitive layouts that guided users through each step of the documentation process while minimizing errors and omissions.
Interactive Development
Built intelligent, fillable forms using Adobe Acrobat Pro and Microsoft Word, incorporating automated calculations, dropdown selections, checkboxes, validation fields, and standardized formatting where appropriate.
User Testing & Refinement
Collaborated with HR staff and managers to test functionality, gather feedback, and improve usability before implementation.
Implementation & Continuous Improvement
Deployed the interactive forms as part of the organization's digital HR documentation process and updated templates as policies, workflows, and organizational needs evolved.
Skills Demonstrated: Instructional Design, Process Improvement, Business Process Documentation, Knowledge Management, User Experience (UX), Adobe Acrobat Pro, Microsoft Office Suite, Digital Forms Development, Human Resources Documentation, Employee Relations, Workflow Automation, Change Management, Documentation Standardization
Converting Static Document Planners into Interactive Electronic Templates
Project Overview
I transformed a series of static document planners—previously completed manually or in plain text—into fully interactive electronic templates. These new versions featured editable fields, automated calculations, and built-in guidance to enhance usability and accuracy. The project modernized everyday planning documents and improved efficiency for staff completing reports, schedules, and project plans.
Problem/Goal
A client was using outdated paper or digital planners that required manual entry and calculations. This led to errors, version-control issues, and wasted time reformatting or recalculating information.
Goal: Convert plain planners into user-friendly, electronic templates that allow for real-time updates, data consistency, and easier recordkeeping.
My Role & Contributions
Audited existing planner documents to identify formatting, usability, and functionality gaps.
Designed interactive fields, dropdown menus, and calculation formulas using tools such as Adobe Acrobat, Microsoft Excel, and Google Sheets.
Created instructional tooltips and embedded guidance within templates to reduce user error.
Standardized design elements and branding across all planners to promote consistency.
Tested templates with end-users and refined based on feedback to ensure accessibility and clarity.
Process
Analysis: Reviewed how employees used existing planners and identified the most time-consuming pain points.
Design: Outlined the ideal flow and layout for each document, focusing on user experience and automation opportunities.
Conversion: Rebuilt planners as interactive PDFs and spreadsheets with pre-set formulas, checkboxes, and auto-fill fields.
Testing: Conducted user testing sessions to validate ease of use and data accuracy.
Implementation: Rolled out final templates through the shared drive and provided brief training and user documentation.
Converting Monthly Budgeting Spreadsheets into Interactive PDF Templates
Project Overview
I converted traditional monthly budgeting spreadsheets into fully interactive PDF templates designed for ease of use, accuracy, and visual clarity. These templates included automated calculations, data validation, and user-friendly input fields, enabling employees and managers to track expenses and manage budgets without needing advanced spreadsheet skills.
Problem/Goal
Previously, users relied on Excel-based budget sheets that were prone to formula errors, accidental overwriting, and inconsistent formatting. Not all employees were comfortable working in spreadsheet software, which often led to confusion and miscalculations.
Goal: Create an interactive, accessible, and error-resistant budgeting tool that simplified data entry while maintaining financial accuracy and consistency across departments.
My Role & Contributions
Analyzed existing budget spreadsheets to identify key pain points, formula issues, and layout inconsistencies.
Redesigned templates with a clean, intuitive layout for better readability and usability.
Converted spreadsheets into interactive PDF forms using Adobe Acrobat, embedding formulas, dropdowns, and auto-calculation fields.
Ensured accurate formulas for totals, variances, and percentage calculations.
Created built-in guidance and tooltips to help users understand inputs and avoid mistakes.
Tested all templates for accuracy, accessibility, and compatibility across devices.
Process
Assessment: Reviewed original Excel templates and mapped all key calculation points (income, expenses, balance, etc.).
Design: Developed a visually clean interface using color coding and logical grouping of sections (income, expenses, savings).
Conversion: Built interactive fields and embedded formulas in Adobe Acrobat; tested logic for all automatic calculations.
Testing & Feedback: Collaborated with financial team members to validate accuracy and ease of use.
Deployment: Distributed final PDFs and provided a short instructional guide for users.